MAIN SERVICES
Sl. No | Services delivered by the department/ office to citizens or other offices/ organisations including non- governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery of service within the office | Documents, if any, required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the service with amount |
1. | Application for job card under MGNREGS | Lalhruailiana Zote, Programme Officer (PO)/BDO | bdolungsen1969 @gmail.com | Application format to be used. |
| Nil |
2. | Disaster Management & Rehabilitation | Lalhruailiana Zote, Zonal Officer/BDO | Photographs of incident received through dak or emergency report via phone call | Photographs of incident to be submitted by VCs. | Nil | |
3. | Supervision of employment under MGNREGS (Mahatma Gandhi National Employment Guarantee Scheme) | Rinnghinglova Khiangte, Addl. Programme Officer (APO) | All works under MGNREGS are scrutinized by the APO and further submitted to the PO | - | Nil | |
4. | Supervision of works under Mizoram State Rural Livelihood Mission (MzSRLM) | Zothanpuii Hmar, Block Mission Manager | All files under MzSRLM are scrutinized by the BMM and further submitted to the BMM/BDO | - | Nil | |
5. | PMAY(G) Pradhan Mantri Awaas Yojana (Gramin) | Rinnghinglova Khiangte, Addl. Programme Officer (APO) | Site verification is done for geo-tagging and release of installments |
| Nil | |
6. | Information under RTI (Right to Information Act, 2005) | Lalhruailiana Zote, BDO | 30 days | As per RTI Act, 2005 | As per RTI Act, 2005 |
SERVICE DELIVERY STANDARD
Sl. No. | Services delivered by the department/office to citizens or other offices/ organisations including non-governmental organisations |
Stipulated time limit for delivery of service (days/weeks/months) |
Remarks, if any |
1. | Application for job card under MGNREGS | 30 days |
|
2. | Disaster Management & Rehabilitation | Immediate relief, up to 7 days subject to certain conditions |
|
3. | Supervision of employment under MGNREGS (Mahatma Gandhi National Employment Guarantee Scheme) | No time limit |
|
4. | Supervision of works under Mizoram State Rural Livelihood Mission (MzSRLM) | No time limit |
|
5. | PMAY(G) Pradhan Mantri Awaas Yojana (Gramin) | Release of fund upon meeting conditions set by guidelines |
|
6. | Information under RTI (Right to Information Act, 2005) | 30 days; if the information concerns the life or liberty of a person, within 48 hours |
|
GRIEVANCE REDRESS MECHANISM
Website address to lodge grievances: -
Sl. No. | Name of the responsible officer to handle public grievance in the office |
Contact number |
| Time limit for redress of grievances |
Lalhruailiana Zote, BDO | 8974196381 | Subject to certain conditions |
LIST OF STAKEHOLDERS/CLIENTS
Sl. No. |
Stakeholders/Clients |
1. | All government departments and Village Councils at the block level with regard to overall block administration |
2. | All Village Employment Committees and MGNREGS Job Card Holders |
3. | All beneficiaries under PMAY-G |
4. | All Self-Help Groups, Village Organizations, Cluster Level Federation under MzSRLM |
5. | All citizens and the general public with regard to Roll entry/deletion/correction, disaster management, RTI etc. |
EXPECTATIONS OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECIPIENTS
Sl. No. | Expectations of the office from Citizens / Service recipients |
1. | Submission of application for Job Card complete in all respects. |
2. | Immediate intimation of disaster to the Zonal Officer. |
3. | Following of PMAY-G guidelines by beneficiaries. |
4. | Timely attendance of trainings conducted by MzSRLM for SHGs/VOs/CLFs by its members. |
